User Support and Training
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Delivery
The delivery of this service is initially conducted through telephone and remote support and can be extended to directly visit your offices on a scheduled basis or as needed.
Our contracts for this service are flexible. You have the choice of a fixed monthly fee or a variable agreement, where rates vary according to your needs. Each of our support agreements is tailored to suit your individual and organisational requirements.
Some of our customers request regular on-site visits, others prefer remote support for their servers and workstations. You may only need our services for first level help-desk to provide your users with first-line user support, and all other calls can be directed to your own internal IT team.
Method
Wavex IT Support understands that supporting individuals is as important as supporting technology. We believe in the value of quality individuals, delivering an outstanding service.
- Most issues are resolved within 30 minutes
- Our support tracking system enables us to see your critical information and effectively deal with the problem
- You have access to your live support issues through the Wavex extranet and have the option to comment on each support issue
- We help recognise user training needs and provide your users with the appropriate training, thus increasing user productivity and helping minimise ongoing support costs
